I'm not good with people..face to face. I always say the wrong thing at the wrong time. I'm not a very good listener. I'm a better 'story-teller', but I can get annoying and overwhelming. I guess I have seen and done too much over the years and have too much to say. At my job, all of this can be problematic. A majority of my job is customer service. Combine that with the fact that a lot of the contact I have with my customers revolves around complaints or 'issues' and what I become is a walking ...

When I was six years old, I still believed in Santa Clause. To insure that I continued to believe, my mother went to great lengths. That year, in our humble little second floor apartment, she somehow managed to put footprints in the snow on the roof outside the bedroom window I shared with my younger sister. There were even little hoof prints and what looked like sleigh tracks. My sister and I ran into the living room to tell her what we had seen, totally oblivious to the cast on her leg and ...